Box Office staff Terry and Bonnie are always happy to welcome guests at the Esplanade.--SUBMITTED PHOTO
Medicine Hat is home to two of southern Alberta’s most vibrant destinations: the Esplanade Arts & Heritage Centre and Co-op Place. Each offers a unique experience – intimate cultural programming at the Esplanade and large-scale concerts and sporting events at Co-op Place – but both rely on the same essential foundation: the exceptional box office/tixx.ca staff who support every guest experience.
Let’s shine a light on the box office teams whose professionalism ensures each visit, show, and event begins smoothly and leaves a lasting impression.
For many guests, the experience starts long before a performance begins, or a game gets underway. The first point of contact is often the box office – where staff greet visitors, answer questions, assist with ticketing, and set a warm, welcoming tone. At both venues, box office teams reflect the heart of Medicine Hat’s arts and entertainment community through their knowledge, patience, and commitment to outstanding service.
Their work extends far beyond selling tickets. Box office staff:
– Support accessibility needs with care and consideration
– Assist with seating adjustments and last-minute changes
– Provide clear, calm communication during high-traffic moments
– Troubleshoot ticketing issues quickly and professionally
– Offer guidance to new visitors, school groups, and touring guests
Behind the scenes, they coordinate with event staff, volunteers, marketing and production teams to ensure every event aligns seamlessly. Their attention to detail helps maintain accuracy, safety, and efficiency across both venues’ busy year-round schedules.
Though the Esplanade and Co-op Place serve various audiences, their box office teams share a common mission: to make each guest feel confident, informed, and valued. Their friendliness, problem-solving skills, and dedication create a positive foundation for every performance, exhibition, concert, art class, program and game.
Thanks to these exceptional box office professionals, events run smoothly, guests enjoy stress-free experiences, and Medicine Hat continues to shine as a cultural and entertainment destination.
Visit the Box Office staff at the Esplanade or Co-op Place to get the ultimate tailored gift this season or go to tixx.ca.
Cathy Sehn is specialist box office with the City of Medicine Hat
