By MEDICINE HAT NEWS on June 6, 2024.
The City of Medicine Hat is looking for community input for an upcoming review of its special transit services. The review will look at industry best practices and identify program gaps and improvement opportunities, including customer service, service delivery and other community expectations. All aspects of special transit services will be reviewed, and any recommendations for improvement will be made through a proposed implementation plan and an updated service policy. “We value our community’s feedback and believe it’s crucial in shaping the future of our Special Transit service,” said Gord Dykstra, manager of Medicine Hat transit services in a release. “By participating in this review, residents can help us make decisions based on community priorities, enhance service delivery and meet the evolving needs of our community.” Residents are encouraged to provide input by filling out the survey found on the city’s website by June 30. Residents are also invited to attend an in-person public engagement session June 19 from 6:30-8 p.m. in the Craft Room of the Unison at Veiner Centre. Additional special transit service will be available to and from the event, free of charge. The city has also scheduled two other in-person engagement sessions to allow feedback from other groups. On June 18 from 2-5 p.m. special transit drivers will offer input, and June 19 from 1:30-3:30 p.m. agencies and organizations will do the same. 10