May 20th, 2024

Young investors more likely to switch advisers, citing high fees: J.D. Power survey

By The Canadian Press on May 2, 2024.

Traditional wealth management firms are at an increasing risk of losing younger clients, particularly as new total cost reporting regulation is set to take effect, a new survey shows. Bank buildings are seen in the financial district in Toronto, Friday, Sept. 8, 2023. THE CANADIAN PRESS/Andrew Lahodynskyj

TORONTO – Traditional wealth management firms are at an increasing risk of losing younger clients, particularly as new rules to make investment fees more transparent loom, a new survey shows.

An investor satisfaction study by J.D. Power finds 25 per cent of generation Z respondents and 22 per cent of millennials would consider switching wealth management firms in the next year, citing high costs as their top concern. That compared with 13 per cent of gen X.

Craig Martin, executive managing director at J.D. Power, says younger clients are already asking about the services they get for their money, and upcoming transparency regulations will magnify the focus on fees and other investment costs.

The survey says a little more than half of advised client experiences are purely transactional in nature, which can result in lower loyalty to a particular firm or adviser.

He adds investment firms should be prepared to communicate their value, not just in yields and returns, but also in terms of what an adviser-client relationship can offer.

The study shows National Bank Financial topped J.D. Power’s ranking for overall investor satisfaction, followed by Raymond James and Edward Jones.

This report by The Canadian Press was first published May 2, 2024.

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