MHC to offer new program for front desk hospitality workers

By ANNA SMITH Local Journalism Initiative on July 30, 2024.

asmith@medicinehatnews.com

Medicine Hat College, in collaboration with the Medicine Hat Accommodation Association and the province, is launching a new Front Desk Fundamentals program this fall.

The eight-week program, designed by MHC’s Extended Learning department, looks to build on the skills of front desk employees in member hotels.

“The Medicine Hat Accommodation Association is very excited to offer this new custom program to our front desk staff,” says Elisha Ammann, executive director of MHAA. “Collaborating with Medicine Hat College to enhance the skills of our team members is a great way to show staff how valuable they are to our operations and have them improve their skill set to reach their future goals.”

The program will consist of both classic lecturing and on-the-job training, focused on what MHC called “key competencies” such as key competencies like adaptability, digital skills, collaboration and problem solving.

“Medicine Hat College’s Extended Learning department is thrilled to partner with MHAA and the Government of Alberta to launch the Front Desk Fundamentals program,” says Joalee Zanidean, regional training strategist for Extended Learning at MHC. “This initiative exemplifies our commitment to providing industry-relevant education that meets regional workforce needs.”

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